This month’s updates help you find what you need faster, remind clients before payments become overdue and share useful documents with students.

Here are the highlights:

• A refreshed homepage with six customisable Quick Add actions, Business Overview and Needs Your Attention.
• Payment reminders before the due date, giving clients a timely heads-up.
• Document uploads in CONNECT for performance reports, learning resources and certificates.
• Pay at Center for BookingsPRO, giving customers another payment option.

AcademyPRO

Remind clients before payments become overdue

Until now, payment reminders went out only after the due date. We should have thought ahead. Literally. You can now set reminders before and after the due date, giving clients time to plan their payments and helping your team reduce manual follow-ups. Go to Settings → Reminders and set them up as per your needs.

Share documents specific to each student

The Certificates section is now called Documents. You can upload PDF files against an individual student’s profile for them to view in the CONNECT app. Share an assessment report with their progress and areas to improve, a personalised practice plan or learning material selected for their needs. You can continue uploading their certificates here too. Their progress, their next steps, their documents—all easy to find.

BookingsPRO

Plans change. Keep cancellations clear.

Customers can cancel bookings through CONNECT, and your team can manage cancellations through PRO.

Set cancellation charges based on how far in advance a booking is cancelled. For example, your policy could charge 10% for cancellation five days before the booking and 20% for cancellation two days before and 100% thereafter.

The amount payable or refundable is adjusted based on the applicable charge and what the customer has already paid.

Clear timelines for customers. Less manual calculation for your team.

Let customers book now and pay at your centre

Prefer to collect payment when customers arrive? You can now enable Pay at Center in BookingsPRO Settings. This gives customers the option to make a booking and pay at your centre, adding flexibility to how you accept payments.

Common updates

Your homepage, arranged around your work

The refreshed spynPRO homepage brings everyday actions and business information closer together. Six shortcuts that suit you The new Quick Add card shows six actions you can customise to match your work. A clearer view of your business The Business Overview card brings key business information together, while Needs Your Attention helps you spot items that need a follow-up. A home for familiar actions The old Quick Actions card has been removed. You’ll find those options under Menu, while some other options have moved under your profile to keep the homepage tidy. Easier customisation Find the Customize Home card at the bottom of the homepage to adjust your layout. You can also choose whether to show or hide tabs for products you haven’t purchased. A little rearranging, a little less searching.

Find the right report faster

Reports now have a refreshed layout, and the report listing includes one-line descriptions to help you choose the right one. The Revenue Report CSV export also includes payment status, making it easier to review payments after downloading the report.

Switch tabs without setting your filters again

Your selected filters now stay applied when you switch between tabs on the same page. Less resetting, more getting on with your work.

Smaller improvements that make a difference

• Navigation stays within reach: the bottom navigation bar remains fixed at the bottom of the screen in PRO and CONNECT.
• Recent activity is easier to find: the client History card shows the latest activities first.
• Clearer CSV filenames: naming has been standardised for CSV downloads, making exported files easier to identify.
• A clearer app-link label: the homepage’s “Your smart link” card is now called “Student app link”.

Have a look around, personalise your Quick Add actions and set up your payment reminders. If you need help finding something, message our support team.